When the system is turned on, no music is played.

Discussion in 'Newbie Questions' started by Nvieast, Aug 28, 2020.

  1. Nvieast

    Nvieast Thread Starter
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    If I open music from Spotify or chrome the system freezes.I cannot play videos or music.
     

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  2. adwilson99

    adwilson99
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    https://linux-hardware.org/index.ph...86&deviceid=3198&typeid=sound&page=2#listwhen you say freezes, do you mean you can't move the mouse, keyboard won't work and only thing you can do is reboot?

    Anyhow sounds like we need to troubleshoot your sound card.

    Lets start by finding out as much as we can about what hardware you're running on.

    Open up a linux terminal in elementaryOS (Click Applications menu, type Terminal in the search)

    in the terminal type in the command lsusb
    Code (Text):
    lsusb
    This will list out all the USB devices connected to your pc and the output will look something like this.
    Code (Text):
    $ lsusb
    Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
    Bus 001 Device 005: ID 1122:4455
    Bus 001 Device 004: ID 0bda:b720 Realtek Semiconductor Corp.
    Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
    Bus 001 Device 002: ID 0b05:184c ASUSTek Computer, Inc.
    Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
    Now, chances are it's not a usb sound card, so also list out all the pci devices by typing lspci in the command line.
    Code (Text):
    lspci -nn
    This output will look something like this:
    Code (Text):

    $ lspci -nn
    00:00.0 Host bridge [0600]: Intel Corporation Device [8086:31f0] (rev 03)
    00:00.1 Signal processing controller [1180]: Intel Corporation Device [8086:318c] (rev 03)
    00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:3185] (rev 03)
    00:0e.0 Audio device [0403]: Intel Corporation Device [8086:3198] (rev 03)
    00:0f.0 Communication controller [0780]: Intel Corporation Device [8086:319a] (rev 03)
    00:12.0 SATA controller [0106]: Intel Corporation Device [8086:31e3] (rev 03)
    00:13.0 PCI bridge [0604]: Intel Corporation Device [8086:31d8] (rev f3)
    00:13.1 PCI bridge [0604]: Intel Corporation Device [8086:31d9] (rev f3)
    00:15.0 USB controller [0c03]: Intel Corporation Device [8086:31a8] (rev 03)
    00:16.0 Signal processing controller [1180]: Intel Corporation Device [8086:31ac] (rev 03)
    00:16.1 Signal processing controller [1180]: Intel Corporation Device [8086:31ae] (rev 03)
    00:16.2 Signal processing controller [1180]: Intel Corporation Device [8086:31b0] (rev 03)
    00:16.3 Signal processing controller [1180]: Intel Corporation Device [8086:31b2] (rev 03)
    00:17.0 Signal processing controller [1180]: Intel Corporation Device [8086:31b4] (rev 03)
    00:17.1 Signal processing controller [1180]: Intel Corporation Device [8086:31b6] (rev 03)
    00:17.2 Signal processing controller [1180]: Intel Corporation Device [8086:31b8] (rev 03)
    00:17.3 Signal processing controller [1180]: Intel Corporation Device [8086:31ba] (rev 03)
    00:18.0 Signal processing controller [1180]: Intel Corporation Device [8086:31bc] (rev 03)
    00:18.1 Signal processing controller [1180]: Intel Corporation Device [8086:31be] (rev 03)
    00:18.2 Signal processing controller [1180]: Intel Corporation Device [8086:31c0] (rev 03)
    00:18.3 Signal processing controller [1180]: Intel Corporation Device [8086:31ee] (rev 03)
    00:19.0 Signal processing controller [1180]: Intel Corporation Device [8086:31c2] (rev 03)
    00:19.1 Signal processing controller [1180]: Intel Corporation Device [8086:31c4] (rev 03)
    00:19.2 Signal processing controller [1180]: Intel Corporation Device [8086:31c6] (rev 03)
    00:1c.0 SD Host controller [0805]: Intel Corporation Device [8086:31cc] (rev 03)
    00:1e.0 SD Host controller [0805]: Intel Corporation Device [8086:31d0] (rev 03)
    00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:31e8] (rev 03)
    00:1f.1 SMBus [0c05]: Intel Corporation Device [8086:31d4] (rev 03)


     
    Note in my case my audio card is the 4th item in the list. lspci is telling me I have an Intel Corporation Device 3198(rev 03)

    If it lists out your audio device, you then need to hop over to "Linux Hardware" https://linux-hardware.org/index.php?view=search
    to check out what support there is for your device. To do this, take note of the numbers within the square brackets, again in my case. [8086:3198]. This is the vendor ID and device ID of your sound card, copy paste these two numbers into the vendor ID (first 4 numbers) and device ID (2nd 4 numbers) into the search page on linux-hardware.org.

    In my case a whole bunch of devices come back, this is cause my sound card is built into my motherboard, so I have to select which motherboard brand I'm using too. Try a few if your not sure. Once you've drilled down on one, you'll find yourself at a page like this. https://linux-hardware.org/index.php?id=pci:8086-3198-103c-8648
    What you're looking for is something like "...
    The device is supported by kernel versions 4.11 and newer according to the LKDDb:
    "
    If it's not supported, there are sometimes hints telling you which drivers to download to make it supported. Post as much information as you can to this forum and we'll try to help you further.
     
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  3. Nvieast

    Nvieast Thread Starter
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  4. adwilson99

    adwilson99
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    Nvieast likes this.

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